Selling good city government

How Good Are Simple Mechanisms for Selling Multiple Goods?

Maximizing the revenue from selling two goods (or items) is a notoriously difficult problem, in stark contrast to the single-good case. We show that simple “one-dimensional” mechanisms, such as selling the two goods separately, guarantee at least 73% of the optimal revenue when the valuations of the two goods are independent and identically distributed, and at least 50% when they are independen...

E-government, Good Governance and Knowledge Management

By way of critically examining the nexus between electronic government (e-government), service transformation and knowledge management, this paper explores the potential for better public sector governance and strengthened levels of relational trust between citizens and governments. Within such a context A specific objective of this paper is to examine strategies and mechanisms for knowledge ma...

E-government, Good Governance and Knowledge Management

By way of critically examining the nexus between electronic government (e-government), service transformation and knowledge management, this paper explores the potential for better public sector governance and strengthened levels of relational trust between citizens and governments. Within such a context A specific objective of this paper is to examine strategies and mechanisms for knowledge ma...

The Government of a Great American City

Exploring 311-Driven Changes in City Government

Through a case study of the City of Philadelphia’s 311 service, Philly311, this paper creates new understanding about citylevel service integration enabled by a 311 service center. The papers looks at how the capabilities of 311-enabled service integration influence the city government in both citizen-facing and internal management. The analysis is based on findings from semi-structured intervi...